Find face mask and safety guidelines along with general visitor and business information to navigate the COVID-19 pandemic in Greater Phoenix.

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Resource Guide: Moving Forward in Phoenix

The team at Visit Phoenix is committed to helping our visitors, members, and the entire Greater Phoenix community during the COVID-19 pandemic. We understand the health crisis that is occurring, and we know that this has affected the way we travel and do business. To offer guidance, Visit Phoenix has collected the following information and will continue to update this page regularly as more becomes available.

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Visitor Information

The state of Arizona is no longer observing a stay-home order, and many businesses have reopened to welcome visitors. However, there are still some businesses who have elected to remain closed or modify hours.

Current Restrictions

On July 9, Gov. Ducey announced that restaurants must limit dine-in capacity to 50% or less. This order still applies and warrants the following:

  • Restaurants must continue following physical distancing guidelines by seating parties a minimum of 6 feet apart.

  • Restaurants with outdoor seating areas must also ensure a minimum of 6 feet physical distance between parties, including those waiting to be seated for service.

  • Buffets, restaurants with cafeteria-style service, and self-service food bars must close at this time.

  • Restaurants should no longer allow indoor waiting areas where guests can congregate.

In addition to this regulation, the Executive Order entitled, "Pausing of Arizona's Reopening; Slowing the Spread of COVID-19," which was signed on June 29 is still enacted per Executive Order 2020-52. This Order includes the following:

  • Organized public events of more than 50 people are prohibited unless the city, town or county in unincorporated areas has approved the event, and only if adequate safety precautions are implemented.

  • Bars with series 6 or 7 liquor licenses (and whose primary business is the sale or dispensing of alcoholic beverages) may continue servicing the public through pick up, delivery and drive-thru operations, but shall pause all other operations

  • Indoor gyms, fitness clubs or centers, indoor movie theaters, water parks and tubing operators, shall pause operations

  • Pools operated as part of a public accommodation, such as those at a hotel, shall prohibit groups larger than 10 from congregating together in or near the pool

 

Face Coverings

Effective June 20, Maricopa County, which includes the entire Greater Phoenix community, required masks be worn to reduce the spread of COVID-19. The regulations require that people older than six must wear masks in enclosed public spaces where 6 feet of distance cannot be maintained. People who are exercising outdoors are exempt from wearing masks, as are restaurant patrons while they are eating and drinking. For more on the regulations, please visit the Maricopa County website.

Prior to the county's decision to mandate face masks, the City of Phoenix City Council had mandated that the community wear a face covering when in a public place until further notice. Phoenix Sky Harbor International Airport has required the use of face masks in airport facilities since June 1.

In addition, the following communities in Greater Phoenix have separate mandated face mask policies:

When exploring the destination, please practice the following:

  • Carry a face covering with you at all times

  • Call ahead to businesses you visit as listed hours online may not be up to date

  • Continue to avoid close contact and remain six feet apart whenever possible

  • Wash your hands often with soap and water for at least 20 seconds

For additional health and safety recommendations, please visit the Arizona Department of Health Services website, which is updated frequently.

 

Regulated Quarantines

To limit the spread of COVID-19, several cities and states have issued regulations that state visitors traveling from Arizona must self-quarantine for 14 days upon arrival to the visitor's home state. The following states and/or cities have implemented this order:

  • Massachusetts

  • Rhode Island

  • New York

  • New Jersey

  • Connecticut

  • Washington D.C.

The following states are regulating all out-of-state visitors, regardless of which state they traveled to or from: 


 

How You Can Enjoy Phoenix

As many continue to work remotely and stay home, Visit Phoenix wanted to do our part to encourage safe and healthy exploration and discovery. Here are some blog posts to share with your friends, families or local partners: 

 

 

#TogetherWeRise

Visit Phoenix has partnered with Hello Merch, Downtown Phoenix Inc., Local First Arizona, Arizona Small Business Association and local-based Another Round, Another Rally to offer direct support to our friends struggling within the Greater Phoenix hospitality community.

The “Together, We Rise” t-shirt series is available for purchase. All proceeds go straight to the Emergency Relief Fund with Another Round, Another Rally and will support Greater Phoenix-based applicants. Know someone laid off from a restaurant, bar, or hotel food and beverage during this crisis? Applications are now available for financial support!

 

 

 

Share this with everyone you know – the more items sold, the more we can help our Greater Phoenix friends who have been affected by the impact of COVID-19 closures. Also, if you would like to donate directly to Another Round, Another Rally, you can do so on their website.

#TogetherWeRise Partner Logos

 


 

LOCAL RESOURCES 

 

STATE OF ARIZONA

On March 30, Gov. Doug Ducey signed an Executive Order for all Arizonans to “Stay Home, Stay Healthy, Stay Connected” in order to slow the spread of COVID-19. The order took effect from March 31 - May 15, 2020, and directed Arizonans to limit their time away from home.

Since mid-May, Gov. Ducey has released another Executive Order for Arizonans to “Stay Healthy, Return Smarter, Return Stronger.” This order, established to slow the spread of COVID-19 and protect public health, included: an increase in testing availability and frequency; preparation for hospital preparedness; expanding statewide contact tracing; bolstering supply chains for personal protective equipment for frontline medical workers and emergency responders; implementing enhanced safety protocols to protect those living and working in high-risk facilities such as nursing homes; and providing public health guidance for businesses and individuals to ensure continued physical distancing.

On June 17, Gov. Ducey announced further actions to enhance the COVID-19 action plan, which included a new Executive Order. This new plan further allowed for increased testing, amplification of contact tracing in partnership with Arizona counties and the National Guard, monetary support for additional PPE for long-term care settings, the authorization for local governments to implement their own mitigation measures, and enhanced guidelines for limitations to congregating.

With this new Executive Order, the State of Arizona released updated requirements for businesses.

In addition, the Arizona Department of Health Services has issued specific reopening guidelines for the following businesses:

On June 29, Gov. Doug Ducey signed an Executive Order entitled, "Pausing of Arizona's Reopening; Slowing the Spread of COVID-19." The Order includes the following:

  • Organized public events of more than 50 people are prohibited unless the city, town or county in unincorporated areas has approved the event, and only if adequate safety precautions are implemented.

  • Bars with series 6 or 7 liquor licenses (and whose primary business is the sale or dispensing of alcoholic beverages) may continue servicing the public through pick up, delivery and drive-thru operations, but shall pause all other operations until at least July 27, 2020

  • Indoor gyms, fitness clubs or centers, indoor movie theaters, water parks and tubing operators, shall pause operations until at least July 27, 2020

  • Pools operated as part of a public accommodation, such as those at a hotel, shall prohibit groups larger than 10 from congregating together in or near the pool

Additional information and guidelines can be found in the published Executive Order

 

CITY OF PHOENIX

The City of Phoenix has provided a thorough guide for business and resident resources in the midst of the COVID-19 pandemic. In addition, the City of Phoenix’s website includes information on impacted city services pertaining to COVID-19.  

 

PUBLIC TRANSPORTATION

Valley Metro, Greater Phoenix's public transportation agency, uses a regularly scheduled cleaning process for transit fleet and public spaces. Beginning July 1, passengers are required to wear face coverings while riding transit in Phoenix to help prevent the spread of COVID-19. The use of face coverings is also strongly encouraged while waiting at bus stops or other transit areas where social distancing may not be possible.  

Valley Metro has enhanced the cleaning and disinfecting regimens on public transit. They are now utilizing fogging, an anti-viral/anti-bacterial vapor misting system that disinfects large spaces by leaving a longer, residual clean, on both buses and light rail vehicles. Valley Metro buses are fogged three times per week, and on the days they are not fogged, all high-touch areas (stanchions, hand rails, seat rails, etc.) are cleaned with an anti-viral solution. The light rail trains are fogged once a month using a two-step process that lasts longer. First, they are fogged with a sanitizing solution and then fogged with a "barrier" solution that lasts for approximately one month. High-touch areas on light rail vehicles are cleaned with an anti-viral solution each day.

At light rail stations, fare vending machines, handrails, water fountains, call boxes, seats and armrests are disinfected daily with an anti-viral solution. All fare inspections on light rail are now visual, meaning that fare is still required but there will be no contact to inspect fares. Paratransit vehicles are being cleaned with a broad-spectrum disinfectant nightly. Drivers are also wiping down high touch areas with disinfectant throughout the day. 

 

SKY HARBOR AIRPORT

Since June 1, Phoenix Sky Harbor International Airport has required all employees and members of the public entering public airport facilities, including the terminals, the Rental Car Center, the PHX Sky Train, and airport buses to wear a face covering. Travelers should bring their own face mask to wear throughout the airport. The airport maintains a 24-hour cleaning service and offers hand-sanitizer stations, which are located throughout the terminals for travelers. The airport has proactively increased the number of times per day it sanitizes high-touch areas. If someone falls ill while at the Airport and calls for paramedics, the Phoenix Fire Department will respond appropriately, in partnership with Maricopa County Health. Airport employees and passengers are being encouraged to use hand sanitizer and wash hands often, for at least 20 seconds.

 

MESA GATEWAY AIRPORT

Phoenix-Mesa Gateway Airport has implemented the Stay Healthy, Fly Safe program to ensure passengers and airport visitors that they are proactively working to reduce the potential risk of exposure within their facilities. The airport's janitorial staff have always made cleanliness of our facility a priority and will continue to complete thorough cleanings, as well as more frequent attention to heavy touch points. Phoenix-Mesa Gateway Airport Authority is staying connected to state and federal partners as they monitor the virus and will update this page as changes happen. The Stay Healthy, Fly Safe initiative includes the following safety measures:

  • Thorough cleaning of high touch point surfaces in the terminal.

  • Plexi-glass barriers at the ticket counters.

  • Hand sanitizer at gates and restrooms.

  • Signage, floor markings, and spaced out seating to encourage social distancing.

  • Airport staff are required to wear masks in the terminal.

Find more information about Phoenix-Mesa Gateway's coronavirus response here

 

BUSINESS & EMPLOYMENT INFORMATION 

For information regarding workforce, financial support for business, community efforts, housing information and more, please visit the Arizona Commerce Authority website.  

The Arizona Office of Tourism is partnering with the Arizona Commerce Authority Office of Economic Opportunity to connect our displaced hospitality workforce with industries that are urgently hiring during the COVID-19 crisis. Go here for information and please share with your HR Directors and displaced employees as soon as possible. 

Access online Unemployment Insurance (UI) Benefits resources, report your weekly claim, and information about benefits. 

Login to the Arizona Job Connection website to create your online resume and search thousands of job openings throughout the state. Search from home, your mobile device, or in an ARIZONA@WORK resource room near you. Our ARIZONA@WORK workforce specialists are available to assist you with registering on Arizona Job Connection and to help you search for jobs.

Arizona Small Business Association is working directly with the Governor’s office to assist with the Economic Disaster Recovery Loan, and has compiled a list of resources for employees and employers.   

 

LOCAL 

On March 30, Gov. Doug Ducey signed an Executive Order for all Arizonans to “Stay Home, Stay Healthy, Stay Connected” in order to slow the spread of COVID-19. The order will take effect from March 31 - May 15, 2020, and directs Arizonans to limit their time away from home. Gov. Ducey previously issued an Executive Order listing essential businesses and operations, which remains in place. We urge you to continually review Gov. Ducey’s website for additional updates.

Additionally, you can find business and resident resources for the City of Phoenix here. The City of Phoenix’s website for the latest information on executive orders and declarations pertaining to COVID-19.  

The Arizona Together initiative brings together the growing list of resources and information being offered by state agencies and community partners. Individuals who register to volunteer through the ArizonaTogether.org website will be connected with organizations across the state seeking community assistance. 

The Arizona Department of Health Services is updating their website regularly to keep locals and businesses informed of any state-wide changes. 

The Good Food Finder is Local First Arizona’s free online directory for finding, sourcing, and connecting all the players in local food. Farmers, processors, restaurants, chefs, farmers markets, and consumers all utilize the directory to find and get in touch with Arizona’s freshest local food. 

Helping Hands can assist in locating help for high-risk individuals and volunteer opportunities for those who are healthy and able to provide assistance.


 

National Resources

U.S. Travel Association has created a helpful resource for businesses interested in the CARES Act Relief. The CARES Act, the largest economic relief package in our nation’s history, was signed into law on March 27 and includes major provisions U.S. Travel fought for to deliver economic support to travel businesses, travel workers and their families. This page includes a guide for eligibility and links to specific local opportunities for businesses affected by the closures.

U.S. Travel Association has released a suite of resources centered around "Travel Confidently," including infographics, social media materials, sample digital ads and more that showcase our entire industry's commitment to keeping travelers and their families safe and healthy at every point in the travel journey.

The CDC’s website extensively covers COVID-19 and includes detailed information, situation updates and even offers an event planner checklist for the pandemic flu.  

Meetings Mean Business has also prepared resources for meeting planners planning during this outbreak. 

The World Health Organization (WHO) is maintaining news and updates on the outbreak.  


 

Meetings Industry

We are working with our research partners to better realize the full effect of the COVID-19 outbreak on the meetings industry. What we do know is this: when the meetings industry is disrupted, the negative impact to the economy is significant.

In addition to cancelled meetings hosted at local hotels and resorts, we can report there have been many cancellations of “citywide” meetings at the Phoenix Convention Center. The “citywide” designation indicates that the group has room blocks at multiple hotels along with a contract at the Phoenix Convention Center. Meetings that are large enough to be categorized as a “citywide,” contribute millions of dollars to the Greater Phoenix area’s economy. When a meeting is cancelled, the ripple effect can impact community jobs and can hurt the local business economy.

Visit Phoenix will continue to monitor the situation and update the community as more information becomes available.

 

PHOENIX CONVENTION CENTER & VENUES

On May 21, the Phoenix Convention Center announced its commitment to pursue the Global Biorisk Advisory Council® (GBAC) STAR™ accreditation on outbreak prevention, response and recovery. The accreditation is offered by the International Sanitary Supply Association (ISSA), the world’s leading trade association for the cleaning industry. GBAC is the industry’s only outbreak prevention, response and recovery accreditation.

The GBAC STAR™ facility accreditation program establishes requirements to assist facilities with work practices, protocols, procedures, and systems to control risks associated with infectious agents, such as COVID-19.

The GBAC Star program provides venue-cleaning professionals best practices on how to prepare and respond to infectious diseases and biohazards. The program’s guidelines are created by GBAC's scientific advisory board, consisting of experts from Harvard, Penn State and Emory universities, as well as governmental agencies. The advisory board members are experienced in microbial-pathogenic threat analysis and mitigation and many of them have experience working directly with the Centers for Disease Control and Prevention.

To achieve GBAC STAR accreditation, facilities must demonstrate compliance with the program’s 20 elements, which include standard operating procedures, risk assessment strategies, personal protective equipment/emergency preparedness and response measures. The program is backed by 10 industry organizations, including the International Association of Venue Managers, International Facility Management Association and International Association of Exhibitions and Events among other leading organizations.

Upon reopening, the Phoenix Convention Center & Venues is following all precautions issued by county, state and federal health officials, utilizing the following five strategies applied to each area of their operations:

  • Engage in a process of constant cleaning and disinfecting.
  • Remove touch points wherever possible.
  • Encourage personal preventive measures.
  • Follow recommendations for physical distancing.
  • Focus efforts on client communication and staff training.

Visit phoenixconventioncenter.com to learn more about the five-strategy approach and what their exclusive service partners are also doing to combat the spread of COVID-19 and other infectious diseases.

Visit Phoenix is working closely with the convention center to ensure that meeting and event planners and their attendees feel comfortable in Phoenix. We encourage the traveling public to follow guidance offered by the CDC and public health authorities.


 

CONTACT US  

For additional information, please reach out to Megan Trummel, Director of Marketing & Corporate Communications, at mtrummel@visitphoenix.com.

If you have questions specific to the Phoenix Convention Center & Venues, please contact Jacqueline Davis, Marketing and Communications Manager, at jacqueline.davis@phoenix.gov.