Resource Guide: Moving Forward in Phoenix

The team at Visit Phoenix is committed to helping our visitors, members, and the entire Greater Phoenix community during the COVID-19 pandemic. We understand the health crisis at hand, and we know that this has affected the way we travel and do business. To offer guidance, Visit Phoenix has collected the following information and will continue to update this page regularly as more becomes available.

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Visitor Information

The state of Arizona is not under any COVID restrictions as of March 25, 2021, per Executive Order 2021-26. However, there are still some businesses who have elected to remain closed or modify hours. Businesses are also able to determine their own regulations in terms of mask wearing and social distancing. NOTE: Phoenix Sky Harbor International Airport DOES require the use of face masks in airport facilities per federal mandate.

When exploring the destination, please practice the following:

  • Carry a face covering with you at all times

  • Call ahead to businesses you visit as listed hours online may not be up to date

  • Continue to avoid close contact and remain six feet apart whenever possible

  • Wash your hands often with soap and water for at least 20 seconds

 

Face Coverings

Effective March 25, there is no mask mandate throughout the state of Arizona. However, the Arizona Department of Health Services is still recommending that people older than six wear masks in enclosed public spaces and maintain at least 6 feet of distance. For more on the recommendations, please visit the Health Services website.


 

How You Can Enjoy Phoenix

As many continue to work remotely and stay home, Visit Phoenix wanted to do our part to encourage safe and healthy exploration and discovery. Here are some blog posts to share with your friends, families or local partners: 

 

 


 

LOCAL RESOURCES 

 

CITY OF PHOENIX

The City of Phoenix has provided a thorough guide for business and resident resources in the midst of the COVID-19 pandemic. In addition, the City of Phoenix’s website includes information on impacted city services pertaining to COVID-19.  

 

PUBLIC TRANSPORTATION

Valley Metro, Greater Phoenix's public transportation agency, uses a regularly scheduled cleaning process for transit fleet and public spaces. Beginning July 1, passengers are required to wear face coverings while riding transit in Phoenix to help prevent the spread of COVID-19. The use of face coverings is also strongly encouraged while waiting at bus stops or other transit areas where social distancing may not be possible.  

Valley Metro has enhanced the cleaning and disinfecting regimens on public transit. They are now utilizing fogging, an anti-viral/anti-bacterial vapor misting system that disinfects large spaces by leaving a longer, residual clean, on both buses and light rail vehicles. Valley Metro buses are fogged three times per week, and on the days they are not fogged, all high-touch areas (stanchions, hand rails, seat rails, etc.) are cleaned with an anti-viral solution. The light rail trains are fogged once a month using a two-step process that lasts longer. First, they are fogged with a sanitizing solution and then fogged with a "barrier" solution that lasts for approximately one month. High-touch areas on light rail vehicles are cleaned with an anti-viral solution each day.

At light rail stations, fare vending machines, handrails, water fountains, call boxes, seats and armrests are disinfected daily with an anti-viral solution. All fare inspections on light rail are now visual, meaning that fare is still required but there will be no contact to inspect fares. Paratransit vehicles are being cleaned with a broad-spectrum disinfectant nightly. Drivers are also wiping down high touch areas with disinfectant throughout the day. 

 

SKY HARBOR AIRPORT

Since June 1, Phoenix Sky Harbor International Airport has required all employees and members of the public entering public airport facilities, including the terminals, the Rental Car Center, the PHX Sky Train, and airport buses to wear a face covering. Travelers should bring their own face mask to wear throughout the airport. The airport maintains a 24-hour cleaning service and offers hand-sanitizer stations, which are located throughout the terminals for travelers. The airport has proactively increased the number of times per day it sanitizes high-touch areas. If someone falls ill while at the Airport and calls for paramedics, the Phoenix Fire Department will respond appropriately, in partnership with Maricopa County Health. Airport employees and passengers are being encouraged to use hand sanitizer and wash hands often, for at least 20 seconds. 

 

MESA GATEWAY AIRPORT

Phoenix-Mesa Gateway Airport has implemented the Stay Healthy, Fly Safe program to ensure passengers and airport visitors that they are proactively working to reduce the potential risk of exposure within their facilities. The airport's janitorial staff have always made cleanliness of our facility a priority and will continue to complete thorough cleanings, as well as more frequent attention to heavy touch points. Phoenix-Mesa Gateway Airport Authority is staying connected to state and federal partners as they monitor the virus and will update this page as changes happen. The Stay Healthy, Fly Safe initiative includes the following safety measures:

  • Thorough cleaning of high touch point surfaces in the terminal.

  • Plexi-glass barriers at the ticket counters.

  • Hand sanitizer at gates and restrooms.

  • Signage, floor markings, and spaced out seating to encourage social distancing.

  • Airport staff are required to wear masks in the terminal.

Find more information about Phoenix-Mesa Gateway's coronavirus response here

 

BUSINESS & EMPLOYMENT INFORMATION 

For information regarding workforce, financial support for business, community efforts, housing information and more, please visit the Arizona Commerce Authority website.  

The Arizona Office of Tourism is partnering with the Arizona Commerce Authority Office of Economic Opportunity to connect our displaced hospitality workforce with industries that are urgently hiring during the COVID-19 crisis. Go here for information and please share with your HR Directors and displaced employees as soon as possible. 

Access online Unemployment Insurance (UI) Benefits resources, report your weekly claim, and information about benefits. 

Login to the Arizona Job Connection website to create your online resume and search thousands of job openings throughout the state. Search from home, your mobile device, or in an ARIZONA@WORK resource room near you. Our ARIZONA@WORK workforce specialists are available to assist you with registering on Arizona Job Connection and to help you search for jobs.

Arizona Small Business Association is working directly with the Governor’s office to assist with the Economic Disaster Recovery Loan, and has compiled a list of resources for employees and employers.   

 

LOCAL 

Looking to get testing for COVID? MedStar Solutions offers COVID Compliance Officers, COVID Medical Screening, and now COVID Rapid Testing for any event, occasion, and corporations. Their team can help develop resources and guidance for TV/Movie productions, conventions, and other special events.

Saguaro Bloom provides fast COVID-19 PCR and Rapid Antigen testing in the heart of Old Town Scottsdale. With negative COVID test results required for most international and domestic flights, Saguaro Bloom offers 3 different testing options to best meet the needs of travelers no matter their schedule or destination: Same Day PCR Test with results back the same day, Standard PCR Test with results back in 24 hours, and Rapid Antigen Test with results back within one hour.

The Arizona Together initiative brings together the growing list of resources and information being offered by state agencies and community partners. Individuals who register to volunteer through the ArizonaTogether.org website will be connected with organizations across the state seeking community assistance. 

The Good Food Finder is Local First Arizona’s free online directory for finding, sourcing, and connecting all the players in local food. Farmers, processors, restaurants, chefs, farmers markets, and consumers all utilize the directory to find and get in touch with Arizona’s freshest local food. 

Helping Hands can assist in locating help for high-risk individuals and volunteer opportunities for those who are healthy and able to provide assistance.


 

National Resources

U.S. Travel Association has created a helpful resource for businesses interested in the CARES Act Relief. The CARES Act, the largest economic relief package in our nation’s history, was signed into law on March 27 and includes major provisions U.S. Travel fought for to deliver economic support to travel businesses, travel workers and their families. This page includes a guide for eligibility and links to specific local opportunities for businesses affected by the closures.

U.S. Travel Association has released a suite of resources centered around "Travel Confidently," including infographics, social media materials, sample digital ads and more that showcase our entire industry's commitment to keeping travelers and their families safe and healthy at every point in the travel journey.

The CDC’s website extensively covers COVID-19 and includes detailed information, situation updates and even offers an event planner checklist for the pandemic flu.  

Meetings Mean Business has also prepared resources for meeting planners planning during this outbreak. 

The World Health Organization (WHO) is maintaining news and updates on the outbreak.  


 

Meetings Industry

 

For information on meeting in Phoenix, please visit our meeting-specific COVID-19 page.

 

PHOENIX CONVENTION CENTER & VENUES

Beginning June 28, 2021, the Phoenix Convention Center, Phoenix Symphony Hall and Orpheum Theatre Phoenix will observe 100% occupancy within leased client event space in accordance with the COVID-19 Operating Plan​. While this operating plan loosens some restrictions, it ensures that the most effective measures to limit and mitigate the spread of COVID-19 remain in place.

On May 21, 2020, the Phoenix Convention Center announced its commitment to pursue the Global Biorisk Advisory Council® (GBAC) STAR™ accreditation on outbreak prevention, response and recovery. The accreditation is offered by the International Sanitary Supply Association (ISSA), the world’s leading trade association for the cleaning industry. GBAC is the industry’s only outbreak prevention, response and recovery accreditation.

The GBAC STAR™ facility accreditation program establishes requirements to assist facilities with work practices, protocols, procedures, and systems to control risks associated with infectious agents, such as COVID-19.

The GBAC Star program provides venue-cleaning professionals best practices on how to prepare and respond to infectious diseases and biohazards. The program’s guidelines are created by GBAC's scientific advisory board, consisting of experts from Harvard, Penn State and Emory universities, as well as governmental agencies. The advisory board members are experienced in microbial-pathogenic threat analysis and mitigation and many of them have experience working directly with the Centers for Disease Control and Prevention.

To achieve GBAC STAR accreditation, facilities must demonstrate compliance with the program’s 20 elements, which include standard operating procedures, risk assessment strategies, personal protective equipment/emergency preparedness and response measures. The program is backed by 10 industry organizations, including the International Association of Venue Managers, International Facility Management Association and International Association of Exhibitions and Events among other leading organizations.


 

CONTACT US  

For additional information, please reach out to Megan Trummel, Director of Marketing & Corporate Communications, at mtrummel@visitphoenix.com.

If you have questions specific to the Phoenix Convention Center & Venues, please contact Jacqueline Davis, Marketing and Communications Manager, at jacqueline.davis@phoenix.gov.