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Frequently Asked Questions

Your Account

How do I update my web listing and contact information?

You can update your web listing, contact information and much more through the MyPHX Portal. For specifics, please refer to the training videos posted as Partner Bulletins after you login.


How do I receive a username and password?
I’m a new contact with my company and I need a username or password.

Email Membership.


What if I can’t remember my username?

Your username is your email address.


What if I can’t remember my password?

From the MyPHX Portal login page, click on “Forgot Your Password” and enter your email address. Your password will be sent to you.


How do I update our company information—company name, phone number, fax, email or website address?

Email Membership.


Member Benefits

How do I access the confidential convention calendar?

You can access this report and many more through the MyPHX Portal.

This document provides details on how to access the calendar in the MyPHX Portal and tips for utilizing it.

This is a level specific benefit and may not be visible depending on your membership level or individual security level. If you would like to add this benefit to your membership or have any questions, please email Membership.


How do I learn more about my membership benefits?

Visit Phoenix offers quarterly membership orientation/refreshers. Check out Member Events for the next scheduled meeting or email Membership for more information. Of course, your membership sales manager is always available to talk with you one on one.



Who do I contact if I am interested in advertising on or purchasing a “Featured Listing”?

Contact Destination Travel Network at for details.


Who do I contact if I am interested in learning more about advertising in the Official Travel Guide or Destination Guide for Meeting and Travel Planners?

Contact Tamah Donaldson, Destination Development Specialist with Madden Media, at 520-906-2354 or



Who do I contact with questions about my invoice?

Contact Accounting at (602) 452-6289 or via email.